Return Policy

At DB Super Tufts, we are committed to ensuring that our customers are satisfied with their custom rug purchases. Our return policy is designed to provide clarity and assurance when shopping with us.

Return Eligibility

Due to the bespoke nature of custom rugs, we cannot accept returns or exchanges unless the rug arrives damaged, defective, or if there is a significant discrepancy between the order and the delivered product.

Damaged or Defective Items

Please inspect your rug upon receipt. If you notice any damage or defects, contact us immediately. Provide photographs of the damaged or defective areas and the packaging it arrived in. This will help us process your return or exchange swiftly.

Contact Us

For any questions or concerns regarding our return policy, please contact our customer service team at returns@dbsupertufts.com. We are here to assist you and ensure your satisfaction with our products.